Family Medicine Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Provides excellent customer service.
• Schedules patient appointments using computer systems, following clinic guidelines and processes.
• Patient Check In and Check Out
• Ensure the accurate and complete entry of patient information.
• Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders).
• Provides expertise in insurance verification, using both online and phone systems.
• Verifies insurance benefit eligibility for services.

Occasional Duties

• Other duties as assigned

Required Qualifications

• High School diploma or GED.
• 1-year Customer Service, office, or related experience.
• Additional education may substitute for the experience requirement.

Preferred Qualifications

• Bilingual English/Spanish

Required Attachments

• Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Pay

• Pay Basis: Hourly
• Pay Grade Minimum: 15
• Pay Grade Maximum: 31.5

Schedule

• Shift: Day
• Schedule Details: Monday - Friday, 8AM - 5PM