Patient Services Scheduler

Patient Services Scheduler

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

Responsibilities

• Serve as the First Point of Contact
• Answer all incoming phone lines promptly, courteously, and professionally.
• Greet consumers warmly and route calls appropriately based on their needs.
• Support Continuity of Care
• Aid in insurance verification and eligibility checks.
• Identify and report coverage issues.
• Deliver Excellent Service
• Provide consistent, respectful customer service to consumers regarding their needs.

Key Performance Metrics

• Average Speed to Answer (ASA)
• Abandonment Rate
• Average Handle Time (AHT)
• Average Unavailable Time
• Call to Enrollment Conversion
• Productive Time

What You Will Gain

• Purpose-Driven Work
• Skill Development
• A Collaborative Team Environment

Physical Demands And Work Environment

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

• Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in.
• The following products are available:
• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Paternity and Maternity Leave
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts
• Pet Insurance
• Public Service Loan Forgiveness (PSLF) and HRSA eligible sites
• 12 Paid Holidays and generous Paid Time Off