Patient Services Representative - Whiteside Pediatrics (Weekdays, Full Time)

About the role

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Responsibilities

• Greet, instruct, direct and schedule patients and visitors
• Perform clerical duties for physicians and clinic staff
• Retrieve insurance and patient information; provide forms and secure signatures
• Enter new and established patient information into the computer system
• Answer incoming calls, set appointments, dispatch messages and calls for employees
• Monitor and revise physician schedules as appropriate
• Perform patient care activities within scope of data entry/processing and patient account functions
• Establish payment plans and collect payments
• Answer questions on insurance claims, disability benefits, home health care, medical equipment, surgical care, medical records, and patient referrals

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
• Attend and complete Clinic Core Front Desk Training post-hire

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally
• Standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred Qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Schedule

Full-Time: Monday – Friday, 8:00 AM to 5:00 PM