Patient Services Representative - Training HAUS

Essential Functions

• Greet and register patients; collect co-payments, collect pre-payments and insurance information
• Manage multiple meeting hosts, providers, and class instructor schedules through Mind Body and Outlook calendars
• Accurately and efficiently schedule new and existing patients in the current practice management system
• Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic

Education And Experience Requirements

• High School diploma/GED or equivalent
• Customer service experience required
• Administrative or Medical Office experience preferred
• Experience teaching fitness classes preferred

Benefits & Compensation

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package including Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions

• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)

Setting Clinic Essential Requirements

• Ability to: Work in the clinic during business hours
• Travel independently throughout the clinic/surgery center (which may include movement from floor to floor); sit for long periods of time
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Integrity Service Quality Innovation Teamwork Prompt and reliable attendance Converse in a respectful and professional manner Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate clinic and office (e.g., PC) equipment; and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required
• Ensure compliance with policies, procedures and practices
• Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc.