Patient Services Representative- Surgery (Willowbrook)

About the role

The Patient Services Representative-Surgery position at Houston Methodist Willowbrook is responsible for providing exceptional patient care and support. This role contributes to a dynamic, team-focused work environment and collaborates with the interprofessional health care team.

Responsibilities

• Conducts patient check-in/check-out functions and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
• Coordinates patient flow consistently, timely, and with expert skill, handling add-ons, rescheduling, and cancellations according to department protocol.
• Communicates effectively to provide high-quality service and respond promptly to requests from staff, patients, physicians, and other members of the patient care team.
• Generates reports and assists with department correspondence, providing administrative support as directed.
• Ensures patient information is communicated appropriately while adhering to confidentiality and HIPAA regulations.
• Accurately records and enters information for charge entry, registration, scheduling, insurance verification/coordination, and obtaining authorizations or referrals to meet financial objectives.
• Organizes time efficiently, minimizes incidental overtime, and prioritizes tasks to help other team members.
• Uses department resources and equipment properly and efficiently, participating in inventory management.
• Generates and communicates new ideas to improve quality or service, and seeks opportunities for personal development.

Qualifications

• High School diploma or equivalent education (GED, homeschool equivalency, partial or full completion of post-secondary education)
• One year of healthcare or related experience
• Experience in a healthcare-related work environment preferred
• Demonstrates the skills and competencies necessary to safely perform the assigned job, as assessed through ongoing skills and competency assessments and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform essential functions, especially with regard to activities impacting patient or employee safety or security
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
• Knowledge of basic medical terminology and ability to analyze and solve problems