Patient Services Representative SP (Part Time)

About the role

This position is for the inbound GMG contact center. A Patient Service Representative's primarily responsibility is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescription refills and educating patients on all services provided by GMG including specialty appointments and nursing services.

Responsibilities

• Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system
• Answers all incoming calls for Gonzaba Medical Group
• Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing
• Processes prescription refill requests as per GMG guidelines
• Matches prospective patients with a GMG provider and Medical Center to meet their individual needs
• Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders
• Works closely with other GMG departments to ensure our patient's requests are handled timely and accurately
• Assists patients with scheduling transportation and interpreter services
• Performs other duties as assigned

Qualifications

• Must have excellent written and verbal communication skills
• Strong attention to detail and exceptional organizational skills are required
• Bilingual (English/Spanish) fluency required
• Ability to complete efficient and accurate data entry at a computer terminal, typing at least 25 words per minute preferred
• Maintains strict confidentiality by following all HIPAA rules and regulations

Schedule

Mandatory overtime will be assigned on a rotational basis. Occasional evening or weekend work.