Patient Services Representative - Part Time
About the role
Reno Orthopedic Center (ROC) is a physician‑owned, fully integrated musculoskeletal health campus offering on‑site surgery, advanced imaging, therapy, urgent care, and specialty services. With over 60 years of trusted service in Northern Nevada, ROC emphasizes a patient‑first mindset, kindness, respect, and continuous learning. Team members are encouraged to own their success, grow professionally, and advocate for patients and progress.
Responsibilities
- Check‑in and check‑out patients, and schedule follow‑up appointments.
- Accurately enter patient demographic information into electronic medical records.
- Scan photo IDs and insurance cards, and verify insurance coverage.
- Collect applicable co‑pays and ensure billing information is up to date.
- Balance money drawers at the end of the day.
- Maintain calm and efficient patient flow through the clinics.
Requirements
- High School Diploma.
- Knowledge of customer service principles and practices.
- Experience using computer systems and applications, including data entry and typing.
- Preferred: one year of experience performing reception duties.
Benefits
ROC prioritizes work‑life balance with a supportive, team‑oriented environment where workloads are managed realistically, schedules are respected, and personal well‑being is valued. Employees enjoy opportunities for professional growth, innovation, and community impact within a compassionate orthopedic care setting.
Schedule
Part‑time, 20–29 hours per week.