Patient Services Representative - Redmond Weekdays

About the role

At COPA, our Patient Operations Specialists are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check-out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported.

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

Responsibilities

• Deliver exceptional customer service while greeting patients, managing calls, and creating a welcoming clinic experience
• Accurately handle patient registration, scheduling, insurance verification, and EMR documentation
• Coordinate communication across departments to support smooth daily clinic operations
• Manage administrative tasks including scanning, forms, payments, audits, and patient portal support
• Maintain compliance with HIPAA and organizational standards while supporting workflow, problem-solving, and team training

Qualifications

• High School diploma or equivalent required
• Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.)
• Three years of customer service experience required, clerical experience in clinical setting preferred.
• Intermediate and advanced phone, verbal and computer skills.
• Ability to work