Patient Services Representative- Practice Operations

The Patient Services Representative- Practice Operations position is remote and open to US residents. This role involves supporting healthcare operations through effective communication and account management, serving as a key point of contact for patients.

About the role

This position supports daily patient account operations by managing communications, investigating account details, and ensuring timely resolution of outstanding balances. Key responsibilities include answering incoming patient phone calls, making outbound collection calls, conducting account investigations, and supporting patient service operations.

Responsibilities

• Answering incoming patient phone calls and responding to questions regarding account information and balances.
• Making outbound collection calls related to self-pay balances while maintaining a professional and empathetic approach.
• Conducting account investigations, researching information, and completing appropriate follow-up activities.
• Contacting relevant internal or external sources when additional information is needed to resolve patient concerns.
• Serving as a key point of contact for patients, helping resolve billing questions and providing guidance throughout the account resolution process.
• Supporting patient service operations and completing additional administrative tasks as assigned.

Requirements

• A high school diploma or GED preferred.
• Three or more years of experience in a medical office environment, preferably within patient services, eligibility, billing, or related healthcare operations.
• Experience handling patient accounts, collections, and healthcare-related inquiries.
• Strong verbal and written communication skills with the ability to interact professionally with patients.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently in a remote environment while maintaining accuracy and efficiency.

Benefits

• Competitive hourly compensation ranging from $18.99 USD to $28.51 USD, depending on factors such as location, experience, skills, qualifications, and other considerations.
• Remote work opportunity for eligible candidates residing in approved U.S. states.
• Healthcare, life, career development, and retirement support programs.
• A total rewards package focused on employee wellness and long-term success.

Pay

Competitive hourly compensation ranging from $18.99 USD to $28.51 USD, depending on factors such as location, experience, skills, qualifications, and other considerations.

Schedule

Remote work opportunity for eligible candidates residing in approved U.S. states.