Patient Services Representative, Pediatric Pulmonary
UPMC · Pittsburgh, PA · 1 mo ago
AccountingFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate like EEO, etc. Must preserve all substantive info.
Let's parse the posting:
Intro: "UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. This is a flex full time role, working daylight shifts, Monday through Friday. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today!"
Then "Responsibilities:" list.
Then after responsibilities, we have "Completion of high school graduate or equivalent is required. Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Prior scheduling experience, preferred Licensure, Certifications, and Clearances: Act 31 Child Abuse ReportingAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance"
Then "UPMC is an Equal Opportunity Employer/Disability/Veteran" (boilerplate to remove).
We need sections: About the role (intro description), Responsibilities (list), Requirements (maybe education/experience), Qualifications (maybe certifications/clearances), Skills (maybe computer apps, typing, medical terminology, etc.), Benefits (mention generous benefits package, total rewards, opportunity to grow career), Pay (none given, so omit), Schedule (flex full time, daylight shifts Monday-Friday). So we have schedule info.
We must not create sections with placeholder like "not specified". So include only those with content.
We need to use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate like EEO, etc. Must preserve all substantive info.
Let's parse the posting:
Intro: "UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. This is a flex full time role, working daylight shifts, Monday through Friday. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today!"
Then "Responsibilities:" list.
Then after responsibilities, we have "Completion of high school graduate or equivalent is required. Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Prior scheduling experience, preferred Licensure, Certifications, and Clearances: Act 31 Child Abuse ReportingAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance"
Then "UPMC is an Equal Opportunity Employer/Disability/Veteran" (boilerplate to remove).
We need sections: About the role (intro description), Responsibilities (list), Requirements (maybe education/experience), Qualifications (maybe certifications/clearances), Skills (maybe computer apps, typing, medical terminology, etc.), Benefits (mention generous benefits package, total rewards, opportunity to grow career), Pay (none given, so omit), Schedule (flex full time, daylight shifts Monday-Friday). So we have schedule info.
We must not create sections with placeholder like "not specified". So include only those with content.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info; do not invent or summarize away detail. So we need to capture each bullet from responsibilities list exactly as given (maybe rephrase? but must preserve info). We'll list each responsibility as
- .
Responsibilities list from posting:
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Note: Some lines have missing punctuation; we keep as is.
Now Requirements: "Completion of high school graduate or equivalent is required." That's a requirement. Also maybe "Two years of experience in a medical / billing / fiscal or customer service function is preferred." That's preferred, but still requirement? It says preferred. We'll treat as requirement? The instruction: we should preserve all substantive info; we can put under Requirements both required and preferred? Might be better to separate: Requirements (required) and Qualifications (preferred). But we have sections: Requirements, Qualifications, Skills. We need to decide mapping.
We have: "Completion of high school graduate or equivalent is required." -> Requirement.
"Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." -> Skills? Could be Skills.
"Two years of experience in a medical / billing / fiscal or customer service function is preferred." -> Experience (maybe Qualifications).
"Knowledge of medical terminology is preferred." -> Skills or Qualifications.
"Prior experience with Medipac, Epic, or other health records systems is preferred." -> Skills (systems).
"Prior scheduling experience, preferred" -> Skills.
Then Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting, Act 33 with renewal, Act 34 with renewal, Act 73 FBI Clearance. Those are Qualifications (certifications).
Thus we can have:
- Requirements: high school diploma or equivalent.
- Qualifications: (maybe combine experience and certifications). But we have separate sections for Qualifications and Skills. Let's assign:
Qualifications: Two years of experience in a medical/billing/fiscal or customer service function; Prior experience with Medipac, Epic, or other health records systems; Prior scheduling experience; Licensure/Certifications: Act 31 Child Abuse Reporting, Act 33 with renewal, Act 34 with renewal, Act 73 FBI Clearance.
Skills: Experience with personal computer based applications, other various office equipment, proficient typing skills; Knowledge of medical terminology.
But we might also include "Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." as Skills.
Now Benefits: "UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more." That's benefits.
Schedule: "This is a flex full time role, working daylight shifts, Monday through Friday."
About the role: The introductory paragraph before Responsibilities.
We must not include "Apply today!" (application instruction) - remove.
Also remove "UPMC is an Equal Opportunity Employer/Disability/Veteran" (boilerplate).
Now produce HTML:
About the role
UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. This is a flex full time role, working daylight shifts, Monday through Friday. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more.
But note we already have schedule and benefits sections; we might not want to duplicate schedule and benefits in About the role. However the instruction: "Prefer a few substantive sections over many thin ones." But we must not repeat info. If we put schedule and benefits in separate sections, we should not duplicate them in About the role. However the About the role paragraph currently includes schedule and benefits sentences. We could either keep them there and not create separate sections, or we could split. The instruction says include a section ONLY when the posting has real, specific content for it. It does not forbid overlapping content, but better to avoid duplication. We could keep About the role as general description excluding schedule and benefits details, and then have separate Schedule and Benefits sections. Let's extract About the role without schedule and benefits.
Original intro: "UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. This is a flex full time role, working daylight shifts, Monday through Friday. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more."
We can split: About the role: first two sentences (up to promoting culture). Then Schedule: "This is a flex full time role, working daylight shifts, Monday through Friday." Benefits: "UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more."
Thus About the role paragraph: "UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments."
Now schedule and benefits separate.
Now Responsibilities: list as - each.
Now Requirements: high school graduate or equivalent required.
Now Qualifications: we need to list experience, certifications. Could be two sub-sections? But we just need a
list.
Qualifications items:
- Two years of experience in a medical / billing / fiscal or customer service function (preferred)
- Prior experience with Medipac, Epic, or other health records systems (preferred)
- Prior scheduling experience (preferred)
- Act 31 Child Abuse Reporting
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance
But note that the posting says "Licensure, Certifications, and Clearances: Act 31 Child Abuse ReportingAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance". So we list those.
Now Skills: items:
- Experience with personal computer based applications
- Experience with various office equipment
- Proficient typing skills
- Knowledge of medical terminology
Now Benefits: as above.
Now Schedule: as above.
We must not include Pay section.
Now ensure we don't include any boilerplate like "Apply today!" or EEO.
Now produce HTML.
Check for any missing substantive info: The responsibilities list includes "Assist with administrative duties in the office including but not limited to scanning of medical records and faxing" (line ends abruptly). We'll keep as is.
Also "Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference"
"Schedule or connect patient to resources to schedule for ancillary services at checkout"
"Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive info; do not invent or summarize away detail. So we need to capture each bullet from responsibilities list exactly as given (maybe rephrase? but must preserve info). We'll list each responsibility as
- .
Responsibilities list from posting:
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Note: Some lines have missing punctuation; we keep as is.
Now Requirements: "Completion of high school graduate or equivalent is required." That's a requirement. Also maybe "Two years of experience in a medical / billing / fiscal or customer service function is preferred." That's preferred, but still requirement? It says preferred. We'll treat as requirement? The instruction: we should preserve all substantive info; we can put under Requirements both required and preferred? Might be better to separate: Requirements (required) and Qualifications (preferred). But we have sections: Requirements, Qualifications, Skills. We need to decide mapping.
We have: "Completion of high school graduate or equivalent is required." -> Requirement.
"Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." -> Skills? Could be Skills.
"Two years of experience in a medical / billing / fiscal or customer service function is preferred." -> Experience (maybe Qualifications).
"Knowledge of medical terminology is preferred." -> Skills or Qualifications.
"Prior experience with Medipac, Epic, or other health records systems is preferred." -> Skills (systems).
"Prior scheduling experience, preferred" -> Skills.
Then Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting, Act 33 with renewal, Act 34 with renewal, Act 73 FBI Clearance. Those are Qualifications (certifications).
Thus we can have:
- Requirements: high school diploma or equivalent.
- Qualifications: (maybe combine experience and certifications). But we have separate sections for Qualifications and Skills. Let's assign:
Qualifications: Two years of experience in a medical/billing/fiscal or customer service function; Prior experience with Medipac, Epic, or other health records systems; Prior scheduling experience; Licensure/Certifications: Act 31 Child Abuse Reporting, Act 33 with renewal, Act 34 with renewal, Act 73 FBI Clearance.
Skills: Experience with personal computer based applications, other various office equipment, proficient typing skills; Knowledge of medical terminology.
But we might also include "Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." as Skills.
Now Benefits: "UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more." That's benefits.
Schedule: "This is a flex full time role, working daylight shifts, Monday through Friday."
About the role: The introductory paragraph before Responsibilities.
We must not include "Apply today!" (application instruction) - remove.
Also remove "UPMC is an Equal Opportunity Employer/Disability/Veteran" (boilerplate).
Now produce HTML:
About the role
UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. This is a flex full time role, working daylight shifts, Monday through Friday. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more.
But note we already have schedule and benefits sections; we might not want to duplicate schedule and benefits in About the role. However the instruction: "Prefer a few substantive sections over many thin ones." But we must not repeat info. If we put schedule and benefits in separate sections, we should not duplicate them in About the role. However the About the role paragraph currently includes schedule and benefits sentences. We could either keep them there and not create separate sections, or we could split. The instruction says include a section ONLY when the posting has real, specific content for it. It does not forbid overlapping content, but better to avoid duplication. We could keep About the role as general description excluding schedule and benefits details, and then have separate Schedule and Benefits sections. Let's extract About the role without schedule and benefits. Original intro: "UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. This is a flex full time role, working daylight shifts, Monday through Friday. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more." We can split: About the role: first two sentences (up to promoting culture). Then Schedule: "This is a flex full time role, working daylight shifts, Monday through Friday." Benefits: "UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more." Thus About the role paragraph: "UPMC University of Pittsburgh Physicians is looking for a flex-full time Patient Services Representative to join their dedicated Pediatric Pulmonary team! A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments." Now schedule and benefits separate. Now Responsibilities: list as- each.
Now Requirements: high school graduate or equivalent required.
Now Qualifications: we need to list experience, certifications. Could be two sub-sections? But we just need a
- list.
Qualifications items:
- Two years of experience in a medical / billing / fiscal or customer service function (preferred)
- Prior experience with Medipac, Epic, or other health records systems (preferred)
- Prior scheduling experience (preferred)
- Act 31 Child Abuse Reporting
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance
But note that the posting says "Licensure, Certifications, and Clearances: Act 31 Child Abuse ReportingAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance". So we list those.
Now Skills: items:
- Experience with personal computer based applications
- Experience with various office equipment
- Proficient typing skills
- Knowledge of medical terminology
Now Benefits: as above.
Now Schedule: as above.
We must not include Pay section.
Now ensure we don't include any boilerplate like "Apply today!" or EEO.
Now produce HTML.
Check for any missing substantive info: The responsibilities list includes "Assist with administrative duties in the office including but not limited to scanning of medical records and faxing" (line ends abruptly). We'll keep as is.
Also "Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference"
"Schedule or connect patient to resources to schedule for ancillary services at checkout"
"Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation
- each.
Now Requirements: high school graduate or equivalent required.
Now Qualifications: we need to list experience, certifications. Could be two sub-sections? But we just need a