Patient Services Representative - Orthopedics

About the role

This position is responsible for creating an outstanding first, and final, impression of the clinic for our patients, visitors, customers, and staff. This position will perform various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Assure that the waiting area appears neat and orderly throughout the day.

Pay

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.74–$26.45. This range reflects the base pay for this position.

Responsibilities

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Check orthopedic patients in for appointments.
• Verify patient demographic information, insurance cards, and make changes accordingly.
• Schedule patient appointments and obtain and enter necessary information into the computer system, ensuring that all data is complete and accurate.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule incoming orthopedic referrals with an appropriate provider.
• Receive and distribute mail.
• Prepare and/or mail correspondence and other materials as requested.
• Handle all patient requests for release of information accurately and confidentially.
• Compose and distribute messages to providers and nursing staff in a timely manner.
• Provide detailed and accurate information.
• Prepare and prep charts for patient appointments, scan documents, prepare and distribute paperwork and/or medical records appropriately.
• Develop and maintain competency with clinical computer systems.
• Other duties as assigned.

Requirements

• Minimum Education: High School graduate or equivalent
• Ability to communicate effectively, work collaboratively with others and work independently.
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• Non-Violent Crisis Intervention training (NVCI).
• Workplace Violence education in New Employee Orientation and annually thereafter.
• Demonstrated ability for problem solving, attention to detail, decision-making, continuous improvement.
• Ability to learn and operate computer systems.
• Excellent Customer Service Skills.

Qualifications

• Healthcare background, minimum of 1 year preferred.

Schedule

80 hours per two-week pay period (1.0 FTE): Monday–Thursday 7:45 a.m.–4:45 p.m., Friday 7:45 a.m.–1:15 p.m.

Benefits

• Eligible for Shift Differential Pay in addition to base wage
• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About the organization

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 1,000 employees. We're recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We're proud to be named to Becker's 2025 list of "100 Great Community Hospitals." Our services