Patient Services Representative-OccMed

About the role

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls
• Competent in telephone system, takes and delivers messages to physicians, nurses and others
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner
• Distributes all messages according to practice communication standards
• Serves as a role model by conducting self in a responsible, professional manner
• Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls
• Proficient with insurance coverage rules
• Proficient with coverage and rules that apply to eligibility, network coverage, and benefits
• Successful completion of mandatory insurance training and ongoing competency refreshers
• Competent to initiate and secure prior authorizations as needed

Qualifications

• Associate's Degree in Related Field
• Experience may be accepted in lieu of education
• General office equipment
• Basic computer skills

Pay

$17.67 per hour - $28.63 per hour

Benefits

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.