Patient Services Representative - OB/GYN- Per Diem

Scheduled Weekly Hours

Scheduled Weekly Hours: 0

About the role

The Patient Services Representative serves as a primary point of contact for patients calling a medical office. This role is responsible for delivering excellent customer service by professionally handling incoming calls, scheduling appointments, addressing patient inquiries, and supporting clinical and administrative teams.

Responsibilities

• Professionally answer and manage a high volume of inbound and outbound patient calls in a timely manner
• Schedule, reschedule, and cancel patient appointments accurately according to provider availability and office protocols
• Answer patient inquiries in a professional, empathetic, and patient-centered manner
• Assist patients with questions related to medications, refills, and general care coordination
• Verify insurance information and support authorization processes
• Document all patient interactions accurately and thoroughly in the electronic health record (EHR) system
• Provide appointment confirmations, directions, and pre-visit instructions (including labs or imaging requirements)
• Collaborate effectively with clinical and administrative teams to support patient care and office operations
• Escalate complex issues appropriately to ensure timely resolution
• Identify opportunities for process improvement and contribute to enhancing the patient experience
• Participate in training sessions, team meetings, and onboarding of new staff

Requirements

• Minimum of 1 year of experience in customer service or call center experience
• Excellent customer service and patient navigation skills
• Ability to professionally interact with patients, families, and healthcare staff with discretion and empathy
• Effective interpersonal skills and ability to work in a team-oriented environment
• Strong verbal and written communication skills
• Able to multitask, manage time effectively, and work in a fast-paced call center environment
• Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems
• Strong attention to detail with the ability to document accurately and efficiently
• Ability to maintain patient confidentiality and comply with HIPAA and organizational privacy standards

Skills

• Ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation
• Ability to sit for extended periods of time while working at a computer workstation
• Frequent use of hands and fingers for typing, data entry, and handling phones
• Speak clearly and hear effectively to communicate with patients and staff by phone
• Frequent use of computer screens for prolonged periods
• Occasional standing, walking, bending, or reaching within the work area
• Lift or move light office materials (up to approximately 10 pounds) as needed

Qualifications

• High school diploma or equivalent required

Benefits

No specific benefits mentioned in the job posting.

Pay

Salary Range: $19.85-$30.05

Schedule

No specific schedule mentioned in the job posting.