Patient Services Representative - NW Pulmonology - NW Campus

Clinic Address: 2055 W Hospital Dr., Suite 205, Tucson, AZ 85704
Hours of Operation: Monday–Friday, 8:00 AM–5:00 PM

Why Join Us

• Competitive pay that rewards your hard work
• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement for eligible roles
• Student loan assistance available for eligible roles
• Employee rewards and recognition programs
• Collaborative, purpose-driven culture making a difference every day
• Additional voluntary benefits such as pet insurance, identity protection, and legal insurance

About the Role

The Patient Services Representative provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Responsibilities

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
• Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.
• Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.
• Provides general administrative support to clinic staff and providers as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

• 0–1 years of experience in a clinic, medical office, or similar healthcare setting required
• Experience in patient services, billing, or front desk operations preferred
• Associate Degree in Healthcare Administration, Business, or related field preferred
• Proficiency in EMR systems and Microsoft Office Suite
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility
• Excellent communication and interpersonal skills for effective patient and team interactions
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail
• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality
• Basic cash handling and reconciliation skills
• Problem-solving abilities to address and resolve patient or operational issues

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.