Patient Services Representative - Neurosurgery (F/T Days)
About the role
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Responsibilities
- Serve as the first point of contact for patients and visitors
- Manage front desk operations and workflows
- Ensure a positive and seamless patient experience
Requirements
- High school diploma or equivalent
New hires must attend Clinic Core Front Desk Training through Clinical Education. All new hires are initially placed in the Patient Service Representative role.
Qualifications (Advanced Patient Service Representative - Internal Only)
- High school diploma or equivalent
- Current Patient Service Representatives moving to the Advanced title must complete both Patient Service Rep and Advanced PR competencies prior to promotion
Benefits
- Tuition Reimbursement up to $2,000 for continuing education
- Health, Dental, and Vision benefits available from day one
- Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
- Paid parental leave for new parents
- 401k with employer match
- Paid PTO for volunteering
- Competitive salary
Benefits apply to team members working 32+ hours per pay period.