Patient Services Representative - Neurosurgery (F/T Days)

About the role

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Responsibilities

• Manage front desk operations and workflows
• Ensure a positive and seamless patient experience
• Handle a variety of responsibilities efficiently

Requirements

• High school diploma or equivalent
• One year of applicable medical office experience preferred
• New hire must attend Clinic Core Front Desk Training through Clinical Education

Qualifications

• High school diploma or equivalent
• Current Patient Service Reps must complete both Patient Service Rep and Advanced PR competencies prior to promotion

Skills

• Professionalism
• Communication skills
• Efficiency in handling multiple responsibilities

Benefits

• Tuition reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary

Pay

Competitive salary

Schedule

Hours vary based on department needs

Mercy Key Benefits

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering

Future career growth

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EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.