Patient Service Representative - Surgical (F/T Days)

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge, and Abilities

• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner; empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure; discretion and patient privacy are paramount.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

• Medical, dental, and vision coverage from day one.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.
• A caring, collaborative team where your voice matters.
• Opportunities to shape the future of healthcare through innovation, technology, and compassion.
• Growth opportunities as the organization grows.