Patient Services Representative - Lawton Chiles

About the Role

MCR Health is seeking a Patient Service Representative to join our team in Bradenton, FL. This role is part of our commitment to providing "Exceptional Care to Everyone, Every Time" and supporting our mission to serve everyone. As we grow, we invite you to grow your career with us while serving with your heart.

Responsibilities

• Provide friendly, courteous, and professional service to all patients, visitors, co-workers, and leaders to ensure an exceptional experience.
• Follow Patient Experience training and requirements.
• Demonstrate excellent telephone etiquette, answering calls within three rings and providing warm transfers.
• Obtain, verify, and update patient demographics and insurance information in the EMR.
• Perform verification of patient information by asking for two identifiers with every patient, every time.
• Ensure protection of PHI and strict adherence to MCR privacy policies, including social media guidelines.
• Maintain professional appearance and demeanor, adhering to dress code and non-personal cellphone policy in workspaces.
• Schedule advanced and same-day appointments, accurately entering information into the EMR.
• Explain services, operating hours, and assist patients with eligibility forms for reduced fees (sliding scale) based on current guidelines.
• Complete patient screening, verify eligibility, and obtain authorizations for specific populations (e.g., OB patients for Presumptive Eligibility for Pregnant Women).
• Guide patients to appropriate resources and clearly articulate payment requirements, including deductibles, co-payments, and prior balances.
• Facilitate cash collections and communicate with Insurance, Billing, and Financial Counseling departments as needed.
• Protect medical records and health information from loss, destruction, or unauthorized access.
• Participate in smooth front office operations, including meeting Time of Service Collections goals, conducting pre-visit verification, and end-of-day reconciliation.
• Demonstrate proficiency with EHR programs and procedures related to responsibilities.

Requirements

• Minimum of a High School Diploma or GED.
• 6+ months of customer service experience in a fast-paced environment preferred.
• Healthcare experience preferred.
• Ability to multitask and remain focused throughout the day.

MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.