Patient Services Representative

About the role

As a Patient Services Representative with the UPMC Vision Institute in Tarentum, you’ll be a welcoming and reliable point of contact for patients at our 303 E 10th Avenue clinic. You’ll work daylight hours Monday through Friday 7:30am to 4:00pm with no evening or weekend shifts. To support consistent patient access, you’ll also travel to our satellite offices in St. Margaret, Monroeville, Wexford, Mercy, Oakland and Shadyside.

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Aid with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Collect copayments and any other applicable patient payments at the point of service.
• Provide a warm greeting for all patients.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Confirm and/or update patient registration information at checkout.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Schedule follow-up appointments within the practice at checkout.

Qualifications

• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Benefits

• Earn over 5 weeks of paid time off every year
• Affordable medical, dental & vision coverage
• Student loan assistance and tuition reimbursement options
• Earn up to 8% of your eligible pay in retirement contributions from UPMC
• Employer-paid life insurance

Support for You – and Your Family

• Two weeks of paid parental leave
• Family planning resources
• Tuition assistance for dependents
• Comprehensive health care for dependents
• Emergency child and elder care options
• Flexible work arrangements

A Culture That Cares

• Employee resource groups
• Awards for champions of dignity & respect
• Center for Workplace Culture and Engagement
• Programs for veteran engagement