Patient Services Representative II - OB/GYN

Serves as the first point of contact for patients entering the medical facility. This role is intended for positions employed by an outpatient facility.

Responsibilities

• Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health Record (EHR).
• Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services.
• Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication.
• Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering optimal patient care.
• May perform specific tasks and/or orient other staff to the department.
• Ensures the privacy of each patient’s Protected Health Information (PHI).
• Builds collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Requirements

• High School Diploma or equivalent education/experience (equivalent experience will be accepted in lieu of the required degree or diploma).
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Written and verbal communication skills to interact with team members, supervisors, patients, and other healthcare personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
• Ability to work independently and as part of a team, handling multiple tasks in an environment with interruptions.
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.

Schedule

• Full Time (40 hours per week).
• Shift: Days, 8-hour shifts, Monday - Friday.
• Weekend requirements: None.

Pay

Pay Range is $25.68 to $35.94 per hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to, a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.

Benefits

Eligible positions include a comprehensive benefits package.