Patient Services Representative I

Schedule

Monday – Friday. Start times vary: 6:00 am – 2:30 pm or 7:00 am – 3:30 pm.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify insurance information and patient demographics using multiple medical computer programs.
• Complete patient registration by reviewing accounts and compliance documents for completeness and accuracy; obtain and document missing information.
• Prepare paperwork for patient visits and verify patient benefits and eligibility as needed.
• Collect co‑pays, deductibles, and co‑insurance; respond to account status questions, payment arrangements, and concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual.
• Monitor patient flow, adjust workflows, and notify clinical staff of pertinent information and changes.
• Act as a liaison between patients, guests, back‑office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Check out patients, collecting appropriate co‑pays, past‑due balances, and fees; ensure completion of all forms and update medical records.
• Maintain a clean and tidy front desk area and waiting room, restocking supplies as necessary.
• Comply with all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.
• Desire for telephone operator or high call‑volume experience.
• Entry‑level position.

Benefits

• Competitive wages.
• Robust benefits package including medical, dental, life, and short‑ and long‑term disability insurance.
• Generous paid time off (PTO) program.
• Seven company‑paid holidays.
• 401(k) retirement plan with company match.
• Inspirational culture focused on People, Passion, Purpose, and Progress.

About Midwest Vision Partners

Midwest Vision Partners (MVP) was founded in 2019 to build a premier eye‑care platform in partnership with Alpine Investors, a San Francisco‑based private‑equity firm. Headquartered in Chicago, MVP’s mission is to provide world‑class support to ophthalmologists and optometrists, enabling them to focus on improving patients’ vision. The network includes 16 practices, 125 physicians, and roughly 1,500 employees delivering medical and surgical eye‑care services at over 60 locations throughout the Midwest. MVP strives to be the premier provider of eye‑care in the region through a culture of collaboration and excellence.