Patient Services Representative I

About the role

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Complete patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
• Obtain and document missing information required for registration.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility, when needed.
• Collect all necessary co-pays, deductibles, and co-insurance, as needed.
• Respond to questions regarding accounts status, payment arrangements, and concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows, and notify the clinical staff of any pertinent information and changes.
• Act as a liaison between patients, guests, back office staff and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies.
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED (required)
• Strong verbal and written communication skills
• Telephone operator or high call volume experience (desired)
• Entry level position

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• Organization focused on People, Passion, Purpose and Progress
• Inspirational culture

Schedule

Monday‑Friday 8 am‑5 pm (no weekends or holidays)