Patient Services Representative I

PATIENT/CUSTOMER

Essential Accountabilities

• Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
• Is professional in all actions and appearance.
• Ensures compliance with regulatory parameters.
• Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
• Demonstrates a personal commitment to ensuring a clean and safe working environment.
• Anticipates patients’/customers’ needs and acts accordingly.
• Works to enhance patient satisfaction.
• Assist patients and families.
• Analyzes problems from the customers’ point of view.
• Honors patient/customer/employee confidentiality.
• Sets and seeks feedback on how to improve performance and offers constructive feedback, as well.
• Applies learning for improved performance.
• Presents self professionally & demonstrates professional behavior during interactions with others.
• Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

PATIENT/EMPLOYEE SAFETY

Accountabilities

• Participates in Entity and Department wide initiatives for Patient /Employee safety.
• Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

OPERATIONS

Essential Accountabilities

• Scheduling Functions:
• Patient Identification
• Pre-Reg/Registration-Patient Information Updates
• Check-in Process
• Check-out Process
• Cash Collection
• Reconciliation and deposit.
• Insurance Verification Process
• Email Management
• Medical Records Management
• Financial Counselor
• Department Productivity and goals (site specific)
• Site Opening Function
• Site Closing Function
• Ability to Multi-Task
• Understanding Clinical Work Processes
• Attendance/Time Management
• Involvement in Departmental Meetings
• Personal Impact

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education: High School Diploma required, Associate's Degree preferred.
• Work Experience: Previous healthcare experience preferred.
• Licenses / Certifications: IDX Certification required, Sunrise Billing system certification may be required.