Patient Services Representative I

Job ID: MVP2026

About the role

Join our team as a Front Desk/Receptionist, ensuring a welcoming and efficient experience for patients across our Kent (primary), Stow, and Fairlawn offices. This full-time position requires flexibility to commute between locations and maintain smooth operations at the front desk.

Schedule

• Monday, Wednesday, Thursday, Friday: 7:15 AM – 5:00 PM
• Tuesday: 7:15 AM – 8:00 PM (rotating across staff)

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify insurance information and patient demographics using multiple medical computer programs.
• Complete patient registration by reviewing accounts and compliance-related documents for accuracy; obtain and document missing information.
• Prepare paperwork for patient visits and verify benefits/eligibility as needed.
• Collect co-pays, deductibles, and co-insurance; address billing questions, disputes, or escalate issues to the appropriate team.
• Monitor patient flow, adjust workflows, and communicate pertinent information to clinical staff.
• Act as a liaison between patients, guests, back office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Check out patients, including collecting payments, updating records, and ensuring form completion.
• Maintain a clean and tidy front desk area and waiting room; restock supplies as needed.
• Comply with all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.
• Experience in a telephone operator role or high call volume environment is desired; prior relevant experience is a plus.

Benefits

• Competitive wages.
• Robust benefits package including medical, dental, life, and short-/long-term disability insurance.
• Generous paid time off (PTO) program.
• Seven (7) company-paid holidays.
• 401(k) retirement plan with company match.
• An organization focused on People, Passion, Purpose, and Progress.
• Inspirational culture.

About Midwest Vision Partners

Founded in 2019, Midwest Vision Partners (MVP) is a premier eye care platform backed by Alpine Investors, a San Francisco-based private equity firm. Alpine’s PeopleFirst™ philosophy and financial resources support MVP’s mission to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision. Headquartered in Chicago, MVP’s network includes 16 practices, 125 physicians, and roughly 1,500 employees across over 60 locations in the Midwest. We strive to be the premier provider of eye care through collaboration and excellence.