Patient Services Representative I

About the role

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
• Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed.
• Collections all necessary co-pays, deductibles, and co-insurance, as needed.
• Responds to questions regarding accounts status, payment arrangements, and concerns.
• Solves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Maintains a smooth flow of communication between patient, provider, and clinical staff.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies.
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Desire Telephone operator or high call volume experience
• Entry Level

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

Pay

Competitive wages

Schedule

Monday - Friday: 7:30 AM - 4:30 PM / 5:00 PM