Patient Services Representative I

Atlantic Medical Management, LLC · Swansboro, NC · 11 mo ago

HealthcareFull-time

Welcome and greet patients and visitors in person or on the telephone.
Answer questions and provide information on procedures or policies.
Optimize patients’ satisfaction and provider time by scheduling appointments in person or by telephone.
Document patient inquiries in the telephone template of the EHR and assign tasks to the appropriate individual.
Notify clinical staff when immediate attention is required.
Keep patient appointments on schedule by notifying the provider of patient’s arrival; review service delivery compared to schedule; and remind the provider or patient of service delays.
Contact specialty offices to make referral appointments.
Obtain authorizations from various insurance companies (e.g., Tricare, Medicaid, UHC, etc.).
Answer patients’ questions and/or concerns about referrals, such as where they are being sent and which offices accept their insurance.
Optimize patient satisfaction by assisting in the transition of care—scheduling specialist appointments and sending appropriate medical records ahead of time.
Communicate with providers to assist in identifying appropriate specialists and renewing specialty referrals.
Maintain patient accounts in NextGen EHR by obtaining, recording, and updating personal and financial information.
Collect patient payments and verify insurance eligibility.
Protect patient rights by maintaining confidentiality of personal, medical, and financial information.
Perform additional tasks or assignments as directed by the supervisor.

A High School Diploma or General Education Development (GED).
One year experience working in a medical office setting.
Referral experience preferred.
Effective verbal and written communication at all levels, both internally and externally.
Self-motivated, quick learner, organized, detail-oriented, and able to multi-task.
An active listener with the ability to respond appropriately and professionally.

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