Patient Services Representative/ Family Practice

Responsibilities

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Prepares patient medical records for daily appointments.
• Updates profiles on the patients.
• Files medical histories, labs, correspondence, and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed; posts all cancelled, rescheduled, or no-show appointments.
• Collects all co-pays and small balances and balances drawer daily.
• Handles patient referrals.
• Demonstrates knowledge of EMR (Athena).
• Answers telephone, screens calls, and provides information as directed.
• Assists other staff as directed.
• Performs other job functions as directed.
• Attends meetings as required.

Requirements

• Demonstrates current competencies applicable for the position, such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers, and fax machines.
• Knowledge of customer service principles and techniques.
• Capable of screening and directing calls in a courteous and expeditious manner.
• Skilled in customer service with a pleasant and courteous demeanor while dealing with all callers; effectively serves as a clinic liaison.
• Able to respond to stressful or emergency situations in a calm and effective manner.
• Ability to work cooperatively as a member of office staff and team.
• Able to lift 30-50 pounds.

Qualifications

• High School Diploma or Equivalent.

Mental/Physical Requirements

• Mostly sedentary with some standing, walking, and reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.