Patient Services Representative - Family Practice

About the role

Frye Regional Medical Center, located in the beautiful foothills of North Carolina, is a 355‑bed acute care hospital with an 81‑bed Behavioral Health facility and more than 70 primary and specialty care providers. The medical center employs over 1,500 professional and clinical staff and offers a broad array of inpatient and outpatient services to meet the community’s healthcare needs. Employees are considered the organization’s most valuable asset, and the center strives for high employee satisfaction while pursuing its mission of changing lives.

Responsibilities

• Facilitates the patient referral process and obtains appropriate pre‑certifications as requested by the provider(s).
• Greets patients; handles check‑in, check‑out, scheduling, and manages telephones and messages.
• Collects and posts co‑pays, deductibles, and past‑due patient balances at the time of service.
• Performs scheduling, registration, patient pre‑admission, and admission at the physician practice.
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during, and after the date of service.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period; tailored benefit options for part‑time and PRN employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance; short‑ and long‑term disability; paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance; loan assistance; 401(k) retirement package with company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.

Requirements

• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.