Patient Services Representative - Diagnostics

Benefits

• Medical
• Dental
• Vision
• 401(K)
• 401(K) matching
• Life and Disability insurance
• Paid Time Off
• Paid Holidays

Responsibilities

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence, and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed; posts all cancelled, rescheduled, or no-show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena).
• Answers telephone, screens calls, and provides information as directed.
• Assists other staff as directed.
• Performs other job functions as directed.
• Attends meetings as required.

Skills

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers, and fax machines.
• Knowledge of customer service principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers; must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Requirements

Mostly sedentary with some standing, walking, reaching. Daily and repetitive data entry. Periodic stress from handling many calls and patient requests.

Qualifications

High School Diploma or Equivalent.