Patient Services Representative

About the role

The Patient Service Representative role at Shady Grove Fertility in Towson, MD is available immediately. The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with 3 holidays per year. Compensation is $20 to $24 per hour, commensurate with experience.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

Qualifications and Skills

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

Benefits

• Full-Time Employees: Medical, dental, and vision insurance, 401(k) with company match, tuition assistance and professional development support, performance-based bonus opportunities, generous paid time off, paid holidays, and paid parental leave, life and disability benefits, fertility discount program, employee wellness and recognition programs
• Part-Time Employees: 401(k) with company match, performance-based bonus opportunities, employee wellness and recognition programs
• Per Diem Employees: 401(k) with company match, employee wellness and recognition programs

Pay

$20 to $24 per hour, commensurate with experience

Schedule

Monday through Friday, 7:00 AM to 3:30 PM, with 3 holidays per year