Patient Services Representative - Catalyst Medical Clinic

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. This position is part‑time (0.325 FTE) and works at our Chaska and Watertown locations.

Schedule

Wednesdays 8:00 AM – 4:00 PM & Friday 8:00 AM – 1:00 PM.

Responsibilities

• Greets all patients that enter the clinic within a reasonable amount of time.
• Obtains all demographic and billing information to assist in accurate and timely billing procedures.
• Photocopies patients’ insurance cards, obtains signatures, performs registration protocol, and checks patients in.
• Answers phones within a reasonable amount of time.
• Schedules appointments.
• Reviews providers’ schedules daily for days off and schedule flow.
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information.
• Fully participates and contributes to patient‑centered health care.
• Performs any other duties as assigned.

Education and Experience Requirements

• High School diploma/GED or equivalent.
• Customer service experience, telephone skills, and Windows computer skills.
• Working knowledge of clinical front desk preferred.

Essential Requirements

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations (e.g., HIPAA, Stark, OSHA, employment laws).
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Prioritize workload effectively.
• Communicate respectfully and professionally in face‑to‑face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• Comprehensive benefits package (details available via link).
• Medical, Dental & Vision plans (including Maternity Bundle) for employees working 30+ hours per week.
• Tuition Reimbursement.
• 401(k) with Profit Sharing.
• Employee Assistance Program.
• Lifetime Fitness Subsidy.
• Car Rental discounts.
• Home, Auto, & Pet insurance savings programs and more.

Working Conditions

• Ability to sit for extended periods (up to 8 + hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (computer, phone, printer).