Patient Services Representative

About the role

Are you organized, compassionate, and passionate about providing exceptional customer service? The Center for Discovery is seeking a Patient Services Representative to support the daily operations of Discovery Health Center. This position plays an important role in creating a welcoming, patient-centered environment while coordinating appointments, supporting clinical teams, and ensuring a positive experience for patients and families. The Patient Services Representative supports a variety of services, including Clinical, Durable Medical Equipment (DME), Early Intervention (EI), and Mental Health programs.

Responsibilities

• Schedule and coordinate patient appointments, follow-ups, and referrals.
• Register patients and maintain accurate demographic, insurance, and medical record information.
• Verify insurance eligibility, obtain authorizations and consents, and assist with billing-related tasks.
• Serve as a primary point of contact for incoming calls, patient inquiries, families, and visitors.
• Communicate effectively with providers, nursing staff, care managers, and interdisciplinary teams to support coordinated care.
• Document communications accurately and maintain confidentiality in accordance with HIPAA requirements.
• Support daily clinic operations, including office organization, inventory, supply management, and administrative tasks.
• Deliver professional, compassionate, and patient-centered customer service while promoting a safe, welcoming, and organized environment.

What makes this role special

At The Center for Discovery, we believe in putting people first. Our team is committed to treating every individual with dignity, respect, and compassion. As a Patient Services Representative, you will help ensure that patients and families feel welcomed, supported, and connected to the care they need. If you are dependable, detail-oriented, and enjoy making a meaningful difference through excellent service and teamwork, we encourage you to apply! Join The Center for Discovery and be part of a team that makes a difference every day.

Requirements

• High school diploma or equivalent required.
• Minimum of two years of administrative, medical office, or customer service experience preferred.
• Experience working with individuals with developmental and/or physical disabilities preferred.
• Proficiency with computer systems, word processing, and electronic health records required.
• Strong communication, organizational, multitasking, and attention-to-detail skills.
• Excellent telephone etiquette and customer service abilities.
• Ability to work effectively in a fast-paced healthcare environment.
• Knowledge of HIPAA and patient confidentiality practices preferred.