Patient Services Representative

Wheeler’s vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

About the role

The Patient Service Representative (PSR) performs functions related to the enrollment of new clients. A PSR will register new patients/clients, obtain detailed insurance information, and enter data in the Electronic Health Record (EHR). PSRs will be cross-trained to work at every Health and Wellness Center including but not limited to the Navigation Center. They will be trained to perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.

Responsibilities

• Greets and provides exceptional customer service to all patients/clients, visitors, and callers, assessing the needs of each and triaging as necessary.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Collect, verify, update, and document all consents, screenings, demographic and insurance information, prior to services via the Phreesia Pad.
• Verify each patient’s/client’s insurance coverage at the time of check-in via Phreesia eligibility swipes and/or verification calls to the insurance company.
• Collect patient/client copays and outstanding balances at the time of check-in, reconcile deposits, and forward to billing in a timely manner.
• Review and maintain provider schedules daily to ensure accuracy.
• Backfill no-show and cancelled appointment slots, ensuring patients/clients have timely access to care.
• Manage all walk-in appointments in accordance with Wheeler’s scheduling guidelines.
• Manage scheduling for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.
• Produce and deliver timely, accurate and professional documents as needed to patients/clients, referral sources, collateral contacts, and primary care physicians.
• Support supervisor in monitoring office supplies, lab supplies, educational and clinical literature, and order as necessary.
• Maintain all scanning/indexing per Wheeler’s indexing protocols.
• Process and sort incoming faxes and mail.
• Pursue and utilize available insurance trainings and staff development opportunities to develop job-related skills, and enhance knowledge and growth within the agency.
• Maintain flexibility pertaining to cross-training in the Navigation Center and coverage at other Health and Wellness sites as it meets the needs of the department.
• Maintain competencies to meet expectations in all position-specific key performance indicators.
• Continue to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as use appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Requirements

• High School diploma and one year of progressively responsible work experience is required.
• Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners is preferable.
• Valid Driver’s License is required.
• Safely operate a vehicle in the community, based on program needs.

Pay

$20 per hour

Schedule

Full time, Monday–Friday, 7:45am – 3:45pm

Location

Waterbury, CT

Benefits

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health
• Company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company
• Education Reimbursement Program
• Training and development opportunities
• Productivity incentive to recognize your hard work and dedication
• Generous paid time off, including:
  • 15 vacation days per year
  • 8 sick days per year
  • 2 personal days per year
  • 2 floating holidays per year
  • 9 paid company holidays
• Free and confidential counseling through our Employee Assistance Program (EAP)