Patient Services Representative

About the role

The Patient Services Representative functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out.

Responsibilities

• Completes initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
• Processes requests for prescription refills according to established practice.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Acts as a patient advocate, coordinator and liaison for clinic in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter.
• Clerical Duties: Meet or exceed monthly departmental goals as established by Ops management.
• Adhere to phone activity/compliance standards to include, HIPAA, ACW, and minimum call volume.

Requirements

• Knowledge of clinical staffing, office organization operations and functions.
• Use of computer word processing and database applications.
• Excellent communication skills by telephone in person and in writing.
• Able to multitask and maintain records and information.
• Able to establish and maintain cooperative and effective working relationships.
• Able to maintain confidentiality of patient Information.

Education and Experience

• Minimum of high school diploma or equivalent.
• Associate degree or equivalent preferred.
• 1+ year of customer service experience.
• 1+ year of medical office experience preferred.

About Balance Health

Balance Health empowers people to live full lives by helping them improve and maintain mobility. We do this by bringing together leading podiatrists, orthopedic surgeons, vascular surgeons, and physical therapists and providing them the tools and resources necessary to deliver exceptional patient care. This mission has made us the fastest growing lower-extremity focused Physician Practice.