Patient Services Representative

About the role

The University of New England College of Dental Medicine (UNE CDM) is seeking a Patient Services Representative to join our Oral Health Center (OHC).

Responsibilities

• Provide a positive, patient-centric customer service experience that supports patient flow into and throughout the Oral Health Center.
• Carefully interview and accurately register new patients in the clinic information system.
• Schedule, reschedule, or cancel patient appointments.
• Enter and update patient information, including demographics, insurance, and scheduling records, to ensure accurate electronic patient records.
• Manage appointment check-in and appointment check-out.
• Verify insurance coverage.
• Verify methods of payment and collect payments.
• Provide general triage related to the urgency of oral health care needs.
• Arrange for patient interpreter services.
• Handle incoming and outgoing referrals for care.
• Support the academic success of our students.
• Ensure confidentiality related to all patient records and interactions.
• Perform general office duties such as answering telephones, emailing, photocopying, scanning, and faxing.
• Support compliance with regulatory and accreditation agencies by capturing signatures required on patient consents, and the maintenance of records related to guardianship, power of attorney, and the privacy and release of patient health records.
• Be flexible and adaptive to the needs of the organization.

Qualifications

• A high school diploma or GED is required.
• Strong verbal, written, and telephone communication.
• Ability to maintain a professional demeanor throughout all interactions with patients, students, faculty, other professional staff, and visitors to the Oral Health Center.
• Strong commitment to providing excellent, patient-centric customer service.
• Ability to accurately collect patient fees, and be able to perform simple math related to providing correct change, and/or recording payment information.
• Exceptional organizational skills and the ability to prioritize responsibilities within a dynamic environment.
• Strength in navigating challenging situations with guidance and support from others.
• Working knowledge of Microsoft Office Suite and/or Google Workspace, as well as the ability to functionally manage computers, and type accurately.
• Experience with the use of, or aptitude to learn printers, copy machine, fax machine, multi-line phones, and patient management/electronic health record systems.