Patient Services Representative

About the role

The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/texts for a variety of activities related to patient’s enrollment and refills for Mail Order programs. The PSR will verify information and enter it into the system to process requests to the pharmacy for filling of the prescription.

Responsibilities

• Promptly and courteously answer incoming telephone calls.
• Manages outbound outreach for enrollment and/or refills.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Requirements

• A minimum of 1 year of Call Center experience (both inbound and outbound call centers) preferred.
• Commercial/Medicare/Medicaid Insurance Verification background preferred.
• Customer Intake experience is a plus.
• Excellent telephone etiquette and verbal/written communication skills preferred.
• Proficient in Microsoft Office applications preferred.
• Highly organized and motivated with excellent time management skills preferred.
• Ability to work independently and on a team.
• Attention to detail.
• Bilingual English/Spanish is a plus.

Qualifications

• High School Graduate required.
• Pharmacy Technician Certification is a plus.

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Employee Referral Program.

Pay

Hourly Rate: $16.00

Schedule

Monday - Friday, 10:00 AM - 7:00 PM