Patient Services Representative

Pay

Starting from $17 per hour

Location

Phoenix (JCL NM), AZ

What to Expect as a Medical Receptionist with OrthoArizona

Joining OrthoArizona means being part of a supportive environment dedicated to enhancing patient experiences and advancing your career. You can expect:

• A robust benefits package including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401k; wellness reimbursements, and more.
• State-of-the-art facilities and resources equipped with advanced technologies and equipment to support your professional growth.
• Career development and advancement opportunities, including specialization and leadership roles within the organization.
• A collaborative and supportive culture that values open communication, teamwork, and best-in-class patient care.
• A profit-sharing bonus structure that includes outcomes and satisfaction.

Qualifications

• Excellent customer/patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Understand/Perform training on practice management software
• Minimum Qualifications: High School diploma or GED
• Preferred Experience: At least one year of medical office experience
• 1+ year using an EMR with ModMed experience preferred
• Strong technical aptitude and attention to detail
• Bilingual a plus
• Basic phone handling skills - Contact Center experience
• Basic knowledge of insurance plans and the specialty referral process

About OrthoArizona

Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.

Responsibilities

• Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients
• Assists in indexing patient documents to the correct patient chart
• Assists in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart
• Assists with other duties as needed during down time
• All other duties as assigned