Patient Services Representative

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest.

About the role

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist maintains a smooth flow of communication between patients, providers, and clinical staff while handling scheduling, registration, and billing tasks.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify insurance information and patient demographics using several medical computer programs.
• Complete patient registration by reviewing accounts and compliance-related documents for completeness and accuracy; obtain and document missing information.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility when needed.
• Collect co-pays, deductibles, and co-insurance as required.
• Respond to questions regarding account status, payment arrangements, and concerns; resolve billing or charge disputes or escalate to the appropriate individual.
• Monitor patient flow, adjust workflows, and notify clinical staff of pertinent information and changes.
• Act as a liaison between patients, guests, back office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting co-pays, past due balances, and fees; ensure completion of all forms and update medical records.
• Keep the front desk area and waiting room clean, tidy, and stocked with necessary supplies.
• Comply with all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform any other duties as assigned.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.
• Desire for telephone operator or high call volume experience (entry-level considered).

Benefits

• Competitive wages.
• Robust benefit package including medical, dental, life, and short- and long-term disability insurance.
• Generous paid time off (PTO) program.
• Seven (7) company-paid holidays.
• 401(k) retirement plan with company match.
• An organization focused on People, Passion, Purpose, and Progress.
• Inspirational culture.

Schedule

Monday through Friday with rotating Saturdays (a day off during the week is provided for each Saturday worked).