Patient Services Representative

Job Description Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Cardiovascular Physicians Baptist Registration, in Oklahoma City, OK. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position works out of the Oklahoma City Cardiology Outpatient Clinic and floats a couple of times a month to Clinic in Altus and to a Clinic Elk City, Oklahoma. every Thursday (staff generally carpool together) This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. Responsibilities Responsibilities: The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone callsCollects payments for copays and deductiblesMakes financial arrangements for patientsPerforms check in and out duties accurately and timelyMakes appointments for visits and, if an emergency, informs a clinical employee or providerVerifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.Accurately enters patient demographics into the practice management systemTakes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety GoalsTakes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or ProviderManages large call volume while maintaining excellent telephone etiquetteOrganizes workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. Qualifications REQUIRED QUALIFICATIONS EXPERIENCE: 6 months customer service experienceIHMG/IHCP Float Pool: This job requires the incumbents to operate an INTEGRIS Health-owned vehicle OR personal vehicle (non-INTEGRIS Health-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. Preferred Qualifications EXPERIENCE: 1-year clerical experienceExperience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding6 months telephone customer service experience INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. About Us Get to Know Your Team INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.Take the first step toward growing your career by joining us.