Patient Services Representative

Location: Fishers, IN

About the role

Dr. J Pediatric Dentistry is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.

Responsibilities

• Provide welcoming, prompt, and respectful customer service to patients and families upon arrival and dismissal.
• Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized.
• File and scan medical documents and office forms as directed.
• Verify all patient demographic, health, pharmacy, and insurance information.
• Schedule and confirm patient appointments.
• Clean the front office work area and perform other maintenance assignments as directed.

Qualifications

• Motivated and willing to learn on the job.
• Front desk experience in a fast-paced environment.
• Experience working in the front desk area of a medical/dental practice preferred.
• Strong customer service skills; ability to communicate well.
• Demonstrated desire to work with children in a pediatric setting.
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines.

Benefits

• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Employee discount program: Enjoy exclusive discounts on everything from restaurants and travel to movies and more.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.

Part time is not eligible for medical benefits.

Pay

$18/hour

Schedule

Monday - Thursday 7:40am - 5:00pm and Friday 8:00am - 1:00pm