Patient Services Representative Associate

Job Summary

Aid and educate patients, providers, medical office staff, and/or Health system staff regarding services, problem resolution, and navigation inquiries. Maintain an exceptional patient experience through various communication channels.

Essential Functions

• Greet and communicate with patients or visitors.
• Perform clerical tasks such as answering calls, scheduling appointments, ordering supplies, generating letters, sorting mail, processing registrations, and uploading documents.
• Identify and remind patients about health maintenance needs.
• Document patient interactions in the Electronic Health Record (EHR).
• Assist with patient registration and check-in, confirming demographic and insurance information.
• Schedule follow-up appointments or confirm future appointments.
• Maintain patient medical records according to standards.
• Participate in safety initiatives and complete required safety training.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Preferred 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or similar fields.

About Corewell Health

Corewell Health is dedicated to improving health, instilling humanity, and inspiring hope. We offer comprehensive benefits, discounts, retirement options, and support for reasonable accommodations.

Current Corewell Health Team Members Only

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