Patient Services Representative Associate
Shift and status: Full time, Monday to Friday, 8:00 a.m. to 4:30 p.m.
About the role
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Responsibilities
- Serves as a concierge - greets and communicates with patients or visitors.
- Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports.
- Responsible for identifying and reminding patients of health maintenance gaps.
- Documents patient phone calls in EHR for call routing / resolution.
- Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival.
- Performs patient check-out: schedules follow-up appointments or confirms future appointments.
- Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
- Responsible for basic EMR/EHR scanning.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
- Performs other duties as assigned.
Qualifications
Required
- High School Diploma or equivalent
Preferred
- 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.
As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process.
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on restaurants, phone plans, spas, and more
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings