Patient Services Representative Associate

Job Summary

Aid and educate patients, providers, medical office staff, and/or Health system staff with accessing services, resolve issues, and answer navigation questions. Create an exceptional experience with each contact, via various communication methods. Follow established procedures and guidelines to support performance indicators and corporate values.

Essential Functions

• Serve as a concierge, greeting and communicating with patients or visitors.
• Perform clerical tasks such as answering calls, scheduling appointments, ordering supplies, generating letters, sorting mail, processing registrations, and uploading documents into EPIC.
• Identify and remind patients of health maintenance needs.
• Document patient calls in the EHR for routing and resolution.
• Assist with patient registration and check-in, confirming demographic and insurance information.
• Handle patient check-out, scheduling follow-up appointments, or confirming future appointments.
• Maintain patient medical records according to standards.
• Participate in safety initiatives and complete required safety-related competencies.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent
• Preferred: 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related fields.

About Corewell Health

Corewell Health is dedicated to improving health, instilling humanity, and inspiring hope. We offer comprehensive benefits, discounts, retirement options, and support for team members' well-being. We are committed to creating an inclusive environment and supporting diverse perspectives within our workforce.