Patient Services Representative Associate Resource

Casual position with hours ranging between 6:30 a.m. and 7:00 p.m., Monday to Friday.

About the role

Provides clerical support to assist in the delivery of quality health care services.

Responsibilities

• Serves as a concierge: greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performs clerical functions, including, but not limited to:
  • Answers telephone/switchboard
  • Schedules routine patient appointments
  • Orders supplies
  • Generates no-show and recall letters
  • Processes/sorts mail and produces end-of-day reports
• May document patient phone calls in EHR for call routing/resolution.
• Performs patient registration and check-in:
  • Confirms patient demographic and insurance information
  • Assists patients with kiosk registration
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/HER scanning.
• Actively participates in safety initiatives and risk mitigating measures; completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent

As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in you. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement: to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home, and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Schedule

• Part-time, casual position
• Shift: Day (6:30 a.m. to 7:00 p.m.)
• Days worked: Monday to Friday
• Weekend frequency: None