Patient Services Associate

Position Overview

The Patient Services Associate position at Student Health Services provides an important team role. This position reports to the Patient Services Manager, providing daily support to the Front Office and the rest of the Medical Services. Key responsibilities include appointment scheduling, answering a multi-line phone, maintaining the electronic health record, immunization compliance, cashiering, and customer service.

Duties and Responsibilities

• Follow Patient Services policies and procedures regarding medical records, patient scheduling, maintaining the computerized appointment system, cashier duties, and other related responsibilities as required.
• Facilitate communication between patients and clinical staff.
• Maintain confidentiality of medical information.
• Ensure compliance with University policies and state laws regarding immunization requirements.

Qualifications

• Demonstrated entry to mid-level administrative support and/or clerical experience with customer service, communication, and other administrative duties.
• Demonstrated experience organizing and prioritizing multiple workloads, meeting deadlines, and exercising adaptability to changing priorities while maintaining a positive, effective, and professional approach.
• Strong written and verbal communication skills.

Preferred Qualifications

• Knowledge of medical ethics regarding confidentiality and legal protocols.
• Experience working in a medical office or healthcare environment.
• A passion for working in college health and/or with the student population.
• Comfort and confidence working in a fast-paced environment.