Patient Services Representative 3
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide sections:
- About the role: combine Job Summary and Department Overview maybe.
- Responsibilities: Key Responsibilities.
- Requirements: Minimum Qualifications (maybe as list).
- Qualifications: Preferred Qualifications (maybe as list). Could combine but better separate.
- Skills: maybe not needed if covered.
- Benefits: Benefits description.
- Pay: Salary or Pay Range.
- Schedule: Shift (Work Schedule).
We must not create sections with filler like "commensurate with experience". Not present.
We need to ensure we don't repeat content unnecessarily.
Let's extract content.
Job Summary paragraph: "Citrus Heights The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs."
We can put that in About the role as prose.
Department Overview: paragraph about Carmichael Office. Could also be part of About the role.
We'll combine them maybe as two paragraphs.
Responsibilities: "50% - Coordination of Medical Office Services" and "50% - Additional Job Functions". That's vague but it's specific content. We'll list as two li items.
Minimum Qualifications: many bullet-like statements separated by line breaks. We'll convert each sentence to li.
Preferred Qualifications: list.
Benefits: paragraph describing benefits.
Pay: Salary or Pay Range: $31.24 - $38.84, Salary Frequency: Hourly.
Schedule: Shift (Work Schedule): 8:00am – 5:00pm, 8 hours.
We also have Location etc but not required.
We must not include metadata like POSITION INFORMATION lines other than Pay and Schedule. We can drop others.
Now produce HTML.
Structure:
About the role
... (job summary)
... (department overview)
Responsibilities
- 50% - Coordination of Medical Office Services
- 50% - Additional Job Functions
Requirements
- High School / GED equivalent or related work experience
- Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame.
- Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
- Problem solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution.
- Decision making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached.
- Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
- Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
- Typing skills sufficient to use computer keyboard for timely and accurate input and production.
- Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
- Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
- Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
- Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
- Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
- In depth knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker’s compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Knowledge of ICD-10, CPT and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies.
- Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Qualifications
- Three (3) years of customer service experience and/or call center experience
- Recent experience with EMR, such as EPIC, including In Basket and Work Queues.
- Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products.
- Recent experience in outpatient medical office.
- Experience working in a front office for a clinic, physician or health insurance company processing referrals or authorizations for patient services. Examples could include scheduling, ordering patient records to support diagnosis or medical necessity.
- Previous experience in the specialty of the hiring outpatient clinic.
- Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn.
- Comprehension of University requisition systems, including those needed for ordering supplies and medical records.
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees. High quality and low-cost medical plans to choose from to fit your family's needsUC pays for dental and vision coverage for you and your familyRetirement plans for eligible employees including Pension and other Retirement Saving PlansSupplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnityPregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employeesLactation Support Program and Family Care discounts and resourcesEmployee Well-being resources and programming to support thriving in all aspects of employee’s livesOn-site Employee Assistance Program including access to free mental health servicesGenerous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining AgreementsPaid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining AgreementsContinuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employeesAccess to free professional development courses and learning opportunities for personal and professional growthPublic Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
Pay
Salary or Pay Range: $31.24 - $38.84
Salary Frequency: Hourly
Schedule
Shift (Work Schedule): 8:00am – 5:00pm, 8 hours
We need to ensure no duplicate content. The Minimum Qualifications had duplicate line about "Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)" appears twice (once in minimum qualifications and again later). We have it twice in the list; we should keep both as they appear in source; but it's duplicate. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate lines are part of the posting; we should keep them? It says remove duplicated lines? Actually earlier: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate identical lines. The duplicate line is exactly same: "Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)". It appears twice in Minimum Qualifications section. We should keep only one occurrence.
Also there is duplicate of "Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)" appears in Minimum Qualifications and also later in Knowledge and experience line? Actually that line is similar but not identical. The first is "Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)". The later duplicate is "Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)". Slightly different wording; not duplicate.
Thus we only remove the exact duplicate line.
Let's check Minimum Qualifications list for duplicates: I see two lines:
- Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification
for prose. We need to decide sections: - About the role: combine Job Summary and Department Overview maybe. - Responsibilities: Key Responsibilities. - Requirements: Minimum Qualifications (maybe as list). - Qualifications: Preferred Qualifications (maybe as list). Could combine but better separate. - Skills: maybe not needed if covered. - Benefits: Benefits description. - Pay: Salary or Pay Range. - Schedule: Shift (Work Schedule). We must not create sections with filler like "commensurate with experience". Not present. We need to ensure we don't repeat content unnecessarily. Let's extract content. Job Summary paragraph: "Citrus Heights The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs." We can put that in About the role as prose. Department Overview: paragraph about Carmichael Office. Could also be part of About the role. We'll combine them maybe as two paragraphs. Responsibilities: "50% - Coordination of Medical Office Services" and "50% - Additional Job Functions". That's vague but it's specific content. We'll list as two li items. Minimum Qualifications: many bullet-like statements separated by line breaks. We'll convert each sentence to li. Preferred Qualifications: list. Benefits: paragraph describing benefits. Pay: Salary or Pay Range: $31.24 - $38.84, Salary Frequency: Hourly. Schedule: Shift (Work Schedule): 8:00am – 5:00pm, 8 hours. We also have Location etc but not required. We must not include metadata like POSITION INFORMATION lines other than Pay and Schedule. We can drop others. Now produce HTML. Structure:
About the role
... (job summary)
... (department overview)
Responsibilities
- 50% - Coordination of Medical Office Services
- 50% - Additional Job Functions
Requirements
- High School / GED equivalent or related work experience
- Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame.
- Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
- Problem solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution.
- Decision making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached.
- Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
- Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
- Typing skills sufficient to use computer keyboard for timely and accurate input and production.
- Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
- Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
- Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
- Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
- Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
- In depth knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker’s compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Knowledge of ICD-10, CPT and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies.
- Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Qualifications
- Three (3) years of customer service experience and/or call center experience
- Recent experience with EMR, such as EPIC, including In Basket and Work Queues.
- Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products.
- Recent experience in outpatient medical office.
- Experience working in a front office for a clinic, physician or health insurance company processing referrals or authorizations for patient services. Examples could include scheduling, ordering patient records to support diagnosis or medical necessity.
- Previous experience in the specialty of the hiring outpatient clinic.
- Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn.
- Comprehension of University requisition systems, including those needed for ordering supplies and medical records.
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees. High quality and low-cost medical plans to choose from to fit your family's needsUC pays for dental and vision coverage for you and your familyRetirement plans for eligible employees including Pension and other Retirement Saving PlansSupplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnityPregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employeesLactation Support Program and Family Care discounts and resourcesEmployee Well-being resources and programming to support thriving in all aspects of employee’s livesOn-site Employee Assistance Program including access to free mental health servicesGenerous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining AgreementsPaid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining AgreementsContinuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employeesAccess to free professional development courses and learning opportunities for personal and professional growthPublic Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
Pay
Salary or Pay Range: $31.24 - $38.84
Salary Frequency: Hourly
Schedule
Shift (Work Schedule): 8:00am – 5:00pm, 8 hours
We need to ensure no duplicate content. The Minimum Qualifications had duplicate line about "Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)" appears twice (once in minimum qualifications and again later). We have it twice in the list; we should keep both as they appear in source; but it's duplicate. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate lines are part of the posting; we should keep them? It says remove duplicated lines? Actually earlier: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate identical lines. The duplicate line is exactly same: "Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)". It appears twice in Minimum Qualifications section. We should keep only one occurrence. Also there is duplicate of "Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)" appears in Minimum Qualifications and also later in Knowledge and experience line? Actually that line is similar but not identical. The first is "Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)". The later duplicate is "Knowledge and experience of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)". Slightly different wording; not duplicate. Thus we only remove the exact duplicate line. Let's check Minimum Qualifications list for duplicates: I see two lines: - Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification