Patient Services Rep Sr

Job Description Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Hennessey, in Hennessey, OK. The Patient Services Representative Senior acts as a mentor to new entry-level Patient Services Representatives and is responsible for ensuring the integrity of clinic data and patient information, answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. Responsibilities The Patient Services Representative Senior responsibilities include, but are not limited to, the following: Enters daily charges accurately, including time of service paymentsBalances end of day business transactions accuratelyMakes appointments for visits and, if an emergency, informs a clinical employee or providerVerifies insurance eligibility and benefitsAccurately enters patient demographics into the practice management systemCompletes out-going referralsAssists in training new employeesResponsible for receiving and/or dispatching incoming phone callsContacts third party payers for benefit and pre-certification information and enters information into the billing systemCollects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantorPerforms financial counseling to patient/family as it pertains to ambulatory care billing processes and proceduresWorks directly with the clinical staff to ensure proper patient placementPerforms check in and out duties accurately and timelyTakes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety GoalsTakes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or ProviderManages large call volume while maintaining excellent telephone etiquetteOrganizes workflow to meet patient needs in a timely manner. The Patient Services Representative Senior reports to the Office Manager/Supervisor. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. Qualifications REQUIRED QUALIFICATIONS EXPERIENCE: 3 years experience in a health care setting to include both interpersonal & telephone customer service SKILLS: Knowledge of Microsoft Office Preferred Qualifications EXPERIENCE: Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. About Us Get to Know Your Team INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.Take the first step toward growing your career by joining us.