Patient Services Rep-Site Operations Brooklyn 80hrs Biweekly Day/Eve

Location: Brooklyn Satellite. Biweekly hours: 80.00.

About the role

Serves as preliminary contact for ambulatory practice and pathology patients. Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System. Ensures appropriate patient registration, scheduling, pre‑certification and authorization for services. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Schedule

• Mondays and Tuesdays: two 12‑hour shifts, 7:00 am – 8:00 pm
• Wednesdays: off
• Thursdays and Fridays: 8:30 am – 5:00 pm

Qualifications

Required

• High school diploma or passage of a high school equivalency exam
• One of the following:
  • One year of work experience in medical billing or patient registration
  • Education related to medical billing or patient registration from an accredited institution
  • Current certification as a Certified Healthcare Access Associate (CHAA)
• Must pass the PSR pre‑employment screening test with a score of 75% or better
• Must pass the post‑employment test with a score of 80% or better

Preferred

• Two years of relevant work experience and/or education

Physical requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day
• May need to sit or stand for extended periods
• Vision in the normal visual range with or without correction
• Hearing in the normal audio range with or without correction
• Finger dexterity to operate office equipment
• May need to lift up to 25 pounds on occasion
• Ability to communicate in face‑to‑face, phone, email, and other communications
• Ability to see computer monitor and departmental documents