PATIENT SERVICES REP (PER DIEM)
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists of duties/requirements/benefits, and
for prose
3. Do NOT repeat the job title as a heading (the page already shows it)
4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it
5. Preserve ALL substantive information; do NOT invent or summarize away detail
6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text
8. Never create Pay/Schedule/Benefits sections unless the posting actually states them
9. Prefer a few substantive sections over many thin ones
10. Output ONLY the HTML fragment — no /, no markdown code fences
Looking at the input, I see:
- "About Us" section with company description
- "Short Description" which seems to be the job description/responsibilities
- "Experience Required" section
- "Education Requirements" section
- "Special Requirements" section
There's no explicit job title in the input, but the user says "the page already shows it" so I shouldn't include it.
I need to structure this into appropriate sections. Let me map:
- "About Us" -> could be "About the role" or "About the organization" but the rule says use
for section headings like "About the role". Since this is about the company, maybe "About the organization" but the allowed headings are specific: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About the role" might be appropriate for the company description? Actually "About the role" typically describes the position, not the company. But the company description is substantive. I could include it under "About the role" or maybe create a section? The rules say use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." so maybe other headings are allowed? But it says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". This suggests those are the typical ones. However, the company description is important. I could put it under "About the role" as a paragraph.
- "Short Description" contains a long list of duties. This is clearly "Responsibilities".
- "Experience Required" -> "Requirements" or "Qualifications". The rules list both "Requirements" and "Qualifications". Usually experience is under Requirements.
- "Education Requirements" -> "Qualifications" or "Requirements". Could be under "Qualifications".
- "Special Requirements" -> "Requirements" or "Skills". This includes soft skills and computer skills.
I should combine related sections. The rules say "Prefer a few substantive sections over many thin ones." So I could have:
- About the role (including company description)
- Responsibilities (from Short Description)
- Requirements (combining Experience Required, Education Requirements, Special Requirements)
But "Qualifications" and "Requirements" are both listed as possible headings. I could use "Requirements" for experience and education, and "Skills" for special requirements? However, special requirements include customer service attitude, communication skills, computer skills - these are skills. But also "High School Diploma" is education.
Let me think: The posting has:
- Experience Required: minimum one year registration/billing experience, proficiency in registration, scheduling, insurance, Epic preferred, organizational, communication, teamwork, customer service skills.
- Education Requirements: High School Diploma or equivalent required.
- Special Requirements: customer service attitude, pleasant demeanor, phone etiquette, excellent communication skills, skilled in use of computers.
These are all requirements/qualifications. I could create a "Requirements" section with sub-lists? But the HTML should be simple: then - . I could have one "Requirements" section with all bullet points.
Alternatively, separate "Experience", "Education", "Skills". But the rules say prefer few substantive sections. I'll combine into "Requirements" and maybe "Qualifications"? Actually the rules list both "Requirements" and "Qualifications" as example headings. I could use "Requirements" for experience and education, and "Skills" for the special requirements? But special requirements include both skills and attitudes.
Better to have:
- About the role (company description)
- Responsibilities (from Short Description)
- Requirements (experience, education, special requirements)
I'll include the company description as a paragraph under "About the role". Then responsibilities as a list. Then requirements as a list.
Now, the "Short Description" is a long paragraph with many duties. I need to break it into bullet points. Each sentence or clause can be a bullet. But preserve all substantive information. I'll split by sentences and semicolons.
Let me parse the Short Description:
"Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience."
"Provides patient support and keeps informed of delays."
"Takes appropriate action including offering alternatives."
"Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures."
"Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls."
"Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are)."
"Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift."
"Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach."
"Collects co-pays and outstanding balances."
"Reviews and reconciles cash drawer on daily basis."
"Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc."
"Complies with procedures for transcription of orders (radiology and/or scheduling)."
"Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls."
"Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies."
"Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct."
"Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations."
"Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume."
"Other duties as assigned by the manager."
That's a lot. I'll make each a bullet point.
Now for Requirements:
Experience Required:
- Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic Experience Preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
Education Requirements:
- High School Diploma or equivalent required.
Special Requirements:
- Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
- Must possess excellent communication skills both verbal and written.
- Must be skilled in the use of computers.
I'll combine all into a single "Requirements" list.
Now, there's no mention of Benefits, Pay, Schedule. So I won't include those sections.
Also, the "About Us" is quite long. I'll include it as a paragraph under "About the role". But the heading "About the role" might be misleading because it's about the company. However, the rule says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other headings, but says "e.g.". I think it's okay to use "About the role" for the company description, or maybe "About the organization". But to stick to the examples, I'll use "About the role". The user said "Do NOT repeat the job title as a heading (the page already shows it)". So I can use "About the role".
Alternatively, I could omit the company description? But the rule says "Preserve ALL substantive information". The company description is substantive. So I must include it.
I'll structure:
About the role
Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.
Responsibilities
- Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Provides patient support and keeps informed of delays.
- Takes appropriate action including offering alternatives.
- Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
- Performs and documents patient outreach for messages received in front desk pool, MyChart messaging and confirmation calls.
- Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
- Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
- Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
- Collects co-pays and outstanding balances.
for prose 3. Do NOT repeat the job title as a heading (the page already shows it) 4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it 5. Preserve ALL substantive information; do NOT invent or summarize away detail 6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions 7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text 8. Never create Pay/Schedule/Benefits sections unless the posting actually states them 9. Prefer a few substantive sections over many thin ones 10. Output ONLY the HTML fragment — no /, no markdown code fences Looking at the input, I see: - "About Us" section with company description - "Short Description" which seems to be the job description/responsibilities - "Experience Required" section - "Education Requirements" section - "Special Requirements" section There's no explicit job title in the input, but the user says "the page already shows it" so I shouldn't include it. I need to structure this into appropriate sections. Let me map: - "About Us" -> could be "About the role" or "About the organization" but the rule says use
for section headings like "About the role". Since this is about the company, maybe "About the organization" but the allowed headings are specific: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About the role" might be appropriate for the company description? Actually "About the role" typically describes the position, not the company. But the company description is substantive. I could include it under "About the role" or maybe create a section? The rules say use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." so maybe other headings are allowed? But it says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". This suggests those are the typical ones. However, the company description is important. I could put it under "About the role" as a paragraph.
- "Short Description" contains a long list of duties. This is clearly "Responsibilities".
- "Experience Required" -> "Requirements" or "Qualifications". The rules list both "Requirements" and "Qualifications". Usually experience is under Requirements.
- "Education Requirements" -> "Qualifications" or "Requirements". Could be under "Qualifications".
- "Special Requirements" -> "Requirements" or "Skills". This includes soft skills and computer skills.
I should combine related sections. The rules say "Prefer a few substantive sections over many thin ones." So I could have:
- About the role (including company description)
- Responsibilities (from Short Description)
- Requirements (combining Experience Required, Education Requirements, Special Requirements)
But "Qualifications" and "Requirements" are both listed as possible headings. I could use "Requirements" for experience and education, and "Skills" for special requirements? However, special requirements include customer service attitude, communication skills, computer skills - these are skills. But also "High School Diploma" is education.
Let me think: The posting has:
- Experience Required: minimum one year registration/billing experience, proficiency in registration, scheduling, insurance, Epic preferred, organizational, communication, teamwork, customer service skills.
- Education Requirements: High School Diploma or equivalent required.
- Special Requirements: customer service attitude, pleasant demeanor, phone etiquette, excellent communication skills, skilled in use of computers.
These are all requirements/qualifications. I could create a "Requirements" section with sub-lists? But the HTML should be simple: then - . I could have one "Requirements" section with all bullet points.
Alternatively, separate "Experience", "Education", "Skills". But the rules say prefer few substantive sections. I'll combine into "Requirements" and maybe "Qualifications"? Actually the rules list both "Requirements" and "Qualifications" as example headings. I could use "Requirements" for experience and education, and "Skills" for the special requirements? But special requirements include both skills and attitudes.
Better to have:
- About the role (company description)
- Responsibilities (from Short Description)
- Requirements (experience, education, special requirements)
I'll include the company description as a paragraph under "About the role". Then responsibilities as a list. Then requirements as a list.
Now, the "Short Description" is a long paragraph with many duties. I need to break it into bullet points. Each sentence or clause can be a bullet. But preserve all substantive information. I'll split by sentences and semicolons.
Let me parse the Short Description:
"Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience."
"Provides patient support and keeps informed of delays."
"Takes appropriate action including offering alternatives."
"Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures."
"Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls."
"Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are)."
"Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift."
"Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach."
"Collects co-pays and outstanding balances."
"Reviews and reconciles cash drawer on daily basis."
"Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc."
"Complies with procedures for transcription of orders (radiology and/or scheduling)."
"Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls."
"Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies."
"Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct."
"Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations."
"Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume."
"Other duties as assigned by the manager."
That's a lot. I'll make each a bullet point.
Now for Requirements:
Experience Required:
- Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic Experience Preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
Education Requirements:
- High School Diploma or equivalent required.
Special Requirements:
- Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
- Must possess excellent communication skills both verbal and written.
- Must be skilled in the use of computers.
I'll combine all into a single "Requirements" list.
Now, there's no mention of Benefits, Pay, Schedule. So I won't include those sections.
Also, the "About Us" is quite long. I'll include it as a paragraph under "About the role". But the heading "About the role" might be misleading because it's about the company. However, the rule says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other headings, but says "e.g.". I think it's okay to use "About the role" for the company description, or maybe "About the organization". But to stick to the examples, I'll use "About the role". The user said "Do NOT repeat the job title as a heading (the page already shows it)". So I can use "About the role".
Alternatively, I could omit the company description? But the rule says "Preserve ALL substantive information". The company description is substantive. So I must include it.
I'll structure:
About the role
Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.
Responsibilities
- Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Provides patient support and keeps informed of delays.
- Takes appropriate action including offering alternatives.
- Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
- Performs and documents patient outreach for messages received in front desk pool, MyChart messaging and confirmation calls.
- Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
- Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
- Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
- Collects co-pays and outstanding balances.
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". This suggests those are the typical ones. However, the company description is important. I could put it under "About the role" as a paragraph.
- "Short Description" contains a long list of duties. This is clearly "Responsibilities".
- "Experience Required" -> "Requirements" or "Qualifications". The rules list both "Requirements" and "Qualifications". Usually experience is under Requirements.
- "Education Requirements" -> "Qualifications" or "Requirements". Could be under "Qualifications".
- "Special Requirements" -> "Requirements" or "Skills". This includes soft skills and computer skills.
I should combine related sections. The rules say "Prefer a few substantive sections over many thin ones." So I could have:
- About the role (including company description)
- Responsibilities (from Short Description)
- Requirements (combining Experience Required, Education Requirements, Special Requirements)
But "Qualifications" and "Requirements" are both listed as possible headings. I could use "Requirements" for experience and education, and "Skills" for special requirements? However, special requirements include customer service attitude, communication skills, computer skills - these are skills. But also "High School Diploma" is education.
Let me think: The posting has:
- Experience Required: minimum one year registration/billing experience, proficiency in registration, scheduling, insurance, Epic preferred, organizational, communication, teamwork, customer service skills.
- Education Requirements: High School Diploma or equivalent required.
- Special Requirements: customer service attitude, pleasant demeanor, phone etiquette, excellent communication skills, skilled in use of computers.
These are all requirements/qualifications. I could create a "Requirements" section with sub-lists? But the HTML should be simple: then - . I could have one "Requirements" section with all bullet points.
Alternatively, separate "Experience", "Education", "Skills". But the rules say prefer few substantive sections. I'll combine into "Requirements" and maybe "Qualifications"? Actually the rules list both "Requirements" and "Qualifications" as example headings. I could use "Requirements" for experience and education, and "Skills" for the special requirements? But special requirements include both skills and attitudes.
Better to have:
- About the role (company description)
- Responsibilities (from Short Description)
- Requirements (experience, education, special requirements)
I'll include the company description as a paragraph under "About the role". Then responsibilities as a list. Then requirements as a list.
Now, the "Short Description" is a long paragraph with many duties. I need to break it into bullet points. Each sentence or clause can be a bullet. But preserve all substantive information. I'll split by sentences and semicolons.
Let me parse the Short Description:
"Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience."
"Provides patient support and keeps informed of delays."
"Takes appropriate action including offering alternatives."
"Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures."
"Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls."
"Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are)."
"Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift."
"Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach."
"Collects co-pays and outstanding balances."
"Reviews and reconciles cash drawer on daily basis."
"Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc."
"Complies with procedures for transcription of orders (radiology and/or scheduling)."
"Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls."
"Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies."
"Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct."
"Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations."
"Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume."
"Other duties as assigned by the manager."
That's a lot. I'll make each a bullet point.
Now for Requirements:
Experience Required:
- Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic Experience Preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
Education Requirements:
- High School Diploma or equivalent required.
Special Requirements:
- Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
- Must possess excellent communication skills both verbal and written.
- Must be skilled in the use of computers.
I'll combine all into a single "Requirements" list.
Now, there's no mention of Benefits, Pay, Schedule. So I won't include those sections.
Also, the "About Us" is quite long. I'll include it as a paragraph under "About the role". But the heading "About the role" might be misleading because it's about the company. However, the rule says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other headings, but says "e.g.". I think it's okay to use "About the role" for the company description, or maybe "About the organization". But to stick to the examples, I'll use "About the role". The user said "Do NOT repeat the job title as a heading (the page already shows it)". So I can use "About the role".
Alternatively, I could omit the company description? But the rule says "Preserve ALL substantive information". The company description is substantive. So I must include it.
I'll structure:
About the role
Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.
Responsibilities
- Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Provides patient support and keeps informed of delays.
- Takes appropriate action including offering alternatives.
- Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
- Performs and documents patient outreach for messages received in front desk pool, MyChart messaging and confirmation calls.
- Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
- Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
- Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
- Collects co-pays and outstanding balances.
- . I could have one "Requirements" section with all bullet points.
Alternatively, separate "Experience", "Education", "Skills". But the rules say prefer few substantive sections. I'll combine into "Requirements" and maybe "Qualifications"? Actually the rules list both "Requirements" and "Qualifications" as example headings. I could use "Requirements" for experience and education, and "Skills" for the special requirements? But special requirements include both skills and attitudes.
Better to have:
- About the role (company description)
- Responsibilities (from Short Description)
- Requirements (experience, education, special requirements)
I'll include the company description as a paragraph under "About the role". Then responsibilities as a list. Then requirements as a list.
Now, the "Short Description" is a long paragraph with many duties. I need to break it into bullet points. Each sentence or clause can be a bullet. But preserve all substantive information. I'll split by sentences and semicolons.
Let me parse the Short Description:
"Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience."
"Provides patient support and keeps informed of delays."
"Takes appropriate action including offering alternatives."
"Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures."
"Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls."
"Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are)."
"Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift."
"Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach."
"Collects co-pays and outstanding balances."
"Reviews and reconciles cash drawer on daily basis."
"Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc."
"Complies with procedures for transcription of orders (radiology and/or scheduling)."
"Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls."
"Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies."
"Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct."
"Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations."
"Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume."
"Other duties as assigned by the manager."
That's a lot. I'll make each a bullet point.
Now for Requirements:
Experience Required:
- Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic Experience Preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
Education Requirements:
- High School Diploma or equivalent required.
Special Requirements:
- Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
- Must possess excellent communication skills both verbal and written.
- Must be skilled in the use of computers.
I'll combine all into a single "Requirements" list.
Now, there's no mention of Benefits, Pay, Schedule. So I won't include those sections.
Also, the "About Us" is quite long. I'll include it as a paragraph under "About the role". But the heading "About the role" might be misleading because it's about the company. However, the rule says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other headings, but says "e.g.". I think it's okay to use "About the role" for the company description, or maybe "About the organization". But to stick to the examples, I'll use "About the role". The user said "Do NOT repeat the job title as a heading (the page already shows it)". So I can use "About the role". Alternatively, I could omit the company description? But the rule says "Preserve ALL substantive information". The company description is substantive. So I must include it. I'll structure:
About the role
Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.
Responsibilities
- Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Provides patient support and keeps informed of delays.
- Takes appropriate action including offering alternatives.
- Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
- Performs and documents patient outreach for messages received in front desk pool, MyChart messaging and confirmation calls.
- Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
- Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
- Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
- Collects co-pays and outstanding balances.