Patient Services Rep Oncology Infusion Full time

About the role

The Patient Services Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. This role performs customer service functions in the medical practice office, ensuring the highest level of service is provided to patients and company representatives both over the phone and in person, while also handling business office responsibilities.

Responsibilities

• Greets patients as they enter the office.
• Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Performs all aspects of daily work in a manner that contributes to and ensures an environment of patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly.
• Pulls charts and readies them for the next day’s appointments; files completed patient charts daily.
• Files test/procedure results in the patient's medical record after physician has signed off on the results.
• Liaises with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments, ensuring consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Requirements

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Qualifications (Preferred)

• Bachelor’s degree.
• One to three years prior physician office experience.
• Working knowledge of medical terminology.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.